DELIVERIES

All of our orders are shipped via our couriers DPD or Royal Mail. We aim to deliver orders as quickly and efficiently as possible.

UNITED KINGDOM MAINLAND

Type	Under £49.99	Over £49.99
STANDARD DELIVERY: 2 - 3 WORKING DAYS*	£4.99	FREE

* Northern Ireland 3-5 working day delivery (Monday - Friday)
** Next Day delivery is United Kingdom mainland only - postcode exclusions apply.

CHANNEL ISLANDS

Type	Under £49.99	Over £49.99
STANDARD DELIVERY: 2 - 3 WORKING DAYS	£9.99	FREE

Our standard working days are Monday - Friday. We do not currently offer Saturday delivery.
Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from shipping confirmation, not from when the order was placed.

We do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of these dates, please visit www.gov.uk/bank-holidays.

If you have any other questions, please check our FAQs page or email customercare@santacruzskateboards.eu

RETURNS

HOW TO RETURN YOUR ORDER

If you're not happy with your purchase for any reason, you can return your items to us within 14 days of receiving them for a full refund (excluding original shipping costs) if they are in a saleable, unworn condition.

It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit. Please see below for the returns address to send your items to.

If the product, including items bought on sale, is in a saleable condition and returned within 14 days of delivery, the full purchase amount will be refunded including any outbound shipping costs. We reserve the right to deduct a percentage of a refund up to the full value, if the value of the goods are diminished as a result of handling the goods by the consumer beyond what is necessary.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please email us if you require a Returns Form or if you experience any issues in making your return.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.

If you believe your goods are faulty, please contact our customer service team at customercare@santacruzskateboards.eu along with any information and any images outlining any defects or damage.

RETURNS - APPAREL

If you're not happy with your items for any reason, you can return them to us within 14 days of receiving them for a full refund if they are in a saleable, unworn, unused condition, or at a subsidised refund if the value of the goods are diminished as a result of handling the goods by the customer.

We are unable to accept exchanges - orders should be returned and re-placed.

RETURNS - SKATEBOARDS

We will only accept an item as faulty if there is a manufacturing fault. This does not include decks damaged due to skating error. Most snapped decks occur when a trick is landed incorrectly or if your feet are not positioned over the trucks. We cannot take responsibility for any damage caused by misuse.

Please note that once skateboard hardware or grip tape has been applied to a deck, it cannot be returned for an exchange or refund. All decks must be returned in an un-skated and re-sellable condition.

If you think your deck has a manufacturing fault, please email us photos before returning it, as we can assess many boards through this process and avoid sending it back unnecessarily. We will only process the exchange or refund if we deem the item as faulty.